REVIEWS

Here’s what some of our Customers have said about Our Ability to Meet Their Expectations!

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“I contacted Heidelberg Automotive as I came across a door interchange for a 1986/87 Chevrolet Caprice Classic Coupe Landau that was listed on a national automotive part search. These doors are extremely hard to find, rust free. I contacted them via phone and was kindly directed to Dean as I wanted more information on the part as the part was listed as no damage or rust. Dean quickly sent over the photos of the door, and we aren’t talking just one or two photos, we are talking 12+ high resolution photos. The photos were e-mailed to me with a narrative describing any “shopping cart” dings in the door, as well as photos of the bottom lip where they tend to rust out. Dean was knowledgeable on these large 1980’s GM doors, so that helped greatly as he knew exactly where to provide close-up photos. The door they had was mentioned it was from their Arizona inventory and stored indoors in their Pennsylvania location. The photos were acceptable for my standards (high) as I am restoring the vehicle.

Dean ran me through the cost of freight, which included cost of labor to build the crate, cost of materials to build the crate and freight charges themselves. I am in New York, and wasn’t able to pick-up in person for the cost of the crate and freight. Additional photos were supplied of the crate, door inside the crate and the crate all packaged ready for the freight carrier. It took about 24-48 hours after I accepted the terms for the crate to be shipped. I received the door, in the same condition as the photo detail described while it was at their facility. The crate was well made; they were not messing around, which was constructed of 2×12 dimensional lumber for the frame and OSB for the front and back. In addition, the amount and size of the nails holding the crate together were impressive. No skimping using cheap small nails that are easy to pop during shipping. I was impressed.

Finding a salvage yard to ship such a large heavy object is hard to find. I’ve come across matching doors from other salvage yards and they either don’t want to ship anything (local only, even for paying customers, etc.) or they don’t have the means to even provide photos!

I would definitely do business again, and just wish they also had a driver side door just as clean as I would have purchased both at the same time!”

Joseph K.
Poughkeepsie, NY

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“Thanks so much for the help on the headlight for my Taurus. It is nice dealing with a company like yours. I received the part when you said I would receive it and it was as clear as a new one. Companies like yours have decreased my fear of ordering from the internet. It was a pleasure dealing with you.”

Eddie L.
Madison Heights, VA

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“Just wanted to let you know how pleased I was with your service. The part came when promised, and fit exactly. The photo you included with the quote assured me that I was ordering the correct part. It came packaged well, and fit perfectly. Buying the part through you saved me over $200 vs what the dealer was quoting for a new part. Everyone I dealt with was helpful and a pleasure to deal with. I certainly would recommend you to anyone looking for quality used parts. Thanks!”

Barry W.
Manalapan, NJ

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“Just a quick note to say I am very pleased with the service and the part I received from you. It came in fast and in excellent condition. You have delivered as promised and I highly recommend Heidelberg to everyone. I will use you again.”

Paul C.
Avondale, AZ

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“I just wanted to thank you for the outstanding customer service and satisfaction I received from your company. I received the mirror I ordered two days after ordering it and I am very pleased with it. I never thought that a company out of state would provide such superior customer service. Even when I called and spoke to a gentleman, whose name I can’t remember, he was friendly and professional. I have already been referring your company to the many car buffs at my job and telling them of your outstanding service. I will be calling on you guys in the future for my auto part needs. Keep up the good work.”

Brian
Bay City

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“Hello. I recently ordered a Crown Victoria tail lamp assembly. I am not sure if you remember me or not. I just wanted to email you to commend you and your company on EXCELLENT service. The assembly just came about five minutes ago. Anyway I looked at the assembly and it is in great condition. The service I received from you was wonderful. I just thought I should let you know how I felt about you and your company. Have a great day!”

Marc S.
Port Barre, LA

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“Thanks for the excellent service. I probably got at least 20 bids in response to my parts request for headlights. Your bid was the lowest. Your email was the only one that specified exactly what I would be getting. You were the only one who guaranteed the parts correct and unbroken. I placed my order Wednesday, and the correct, unbroken parts arrived on Friday, in time for me to have them put in over the weekend. I’m very satisfied, and next time I need parts, I’ll start with Heidelberg.”

Nechama B.
Lakewood, NJ

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“Thanks for the taillights. They arrived today and I must say that they are in excellent shape. I do appreciate your help. I may need some other parts in the future and now I know I can count on you.”

Jose M. and Valdes R.
Caracas, Venezuela

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“I just wanted you to know that I got my headlight assembly Friday and I was well pleased. I won’t hesitate to recommend or use your company again. This was a job well done.”

Jerry T.
Roxboro, NC

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“I received my tail light today and I’m doing The Happy Dance for sure! Thank you very much; it’s been a sincere pleasure doing business with you!!!”

Melissa

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“Received my tail light assembly today. Everything very satisfactory. Installation was a snap as you promised. You may use this correspondence as an endorsement of your services. I hope I do not have to contact you again, but if I do I know that you are reliable. Meanwhile I will spread the good word about your company to my friends and family. Thank you!”

Donald H.
El Dorado Hills, CA

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“I got the headlamp today that I ordered and it is in great condition. It is the correct one and it is just like you said. It took me 5 minutes to install it and even the light bulbs are working. I can’t believe that. Thank you very much.”

Joseph
New York

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“I received the passenger-side marker light for my Ford today. It was in excellent condition and I will not hesitate to do business with you again in the near future. Thank you very much.”

Bernard

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